Return policy

Although we want you to like and enjoy the products ordered on our site, you must know that you can always return an order, in whole or in part, under the conditions provided by law.
You have 14 calendar days to change your mind, you just have to take into account the information below.
The O.G. 34/2014 allows the return of products purchased online within 14 calendar days from the date of their purchase. Thus, if you want to return the ordered products, we will return the value of the products to you, less the delivery fees. The value of the returned products is transferred to your bank account, immediately after we take possession of these products and we make sure of their integrity. The shipping cost for return is fully borne by the customer.
If you want to return an order in full or in part, and the initial cost of delivery of the order was borne by us (for orders over 230 lei), will be deducted from the returned value and delivery fees of the initial order. For return it is necessary that the products are intact, unused and in the original packaging.
We provide you with a return form that you can use to simplify the return process. Also, you can notify us both by email and by phone of your desire to partially or totally return an order. We will respond in maximum 2 working days.